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Fraud one Oneassist, bought xiaomi redmi note 3 few days back with insurance

Complain ID : CCN025013   34   Complaint's Reply

Ticket Booking Complaint Complaint Date: December 19, 2016
Modified date: December 20, 2016
  • State :  Gujarat
  • City :  Anand
  • Address: 312 Vidhyabhavan Hostel, Iskon Road
I have bought xiaomi redmi note 3 few days back with insurance of same company MI protect which is handled by company named one assist... i submitted my damaged piece to them and cleared all documentation process... then they texted me regarding the price it would cost to get it repaired and then suddenly they called me one day that my insurance claim is rejected ( 27th November 2016 ) i asked them that it is not possible because i accidentally sat on my mobile and according to MI protect insurance it should be covered under insurance claim.. i asked them the reason they were helpless i asked them to connect me to insurance company they said we can't even do that too.. do i asked back my UNREPAIRED handset they told me that ill get within 7 to 9 working days. Its 19th December today... i hope that one assist team are good at counting days... i call them almost everyday ..they dont even know where is cell right now...still how much time it would take to get back to me... neither how my claim got rejected... they just keep saying a single phrase " sorry for the inconvenience "
Complaint Against / To: One assist

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    OneAssist

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    Dear Customer,
    Greeting from OneAssist.....!

    We deeply regret for the inconvenience caused to you & appreciate your patience.
    We are unable to find any details, requesting you to kindly share the customer ID or registered mobile number. Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330.

    Regards,
    Team OneAssist

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.