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Snapdeal.com not replacing wybor LED T.V., Display having black lines issue

Complain ID : CCN022317   25   Complaint's Reply

Television TV Complaint Complaint Date: September 3, 2016
Modified date: September 4, 2016
  • State :  Uttarakhand
  • City :  Kichha
  • Address: Ward No. 4 Near Blooming Buds School
I had buy wybor LED T.V. on 4th aug 2016 T.V. Display having black lines I sent back TV to snapdeal as per their 7 days easy replacement cover policy but they call me and said your request has been declined b'coz T.V.is working fine then I again sent some pics which I had taken of display and they again refused, sir they neither call me or neither tell me why they are not replying, i called them more than 15-20 times every time their rep says wait for 24-48 hours you will get call from our technical team, but I am not received any call from technical support, neither they send me back my replacement or neither the one which I purchased, almost >20 days gone not getting any response.

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    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Customer,

    Thanks for reaching out to us with your concern. Kindly share your order details or complaint number with us on writetous@snapdeal.com so that we may assist you in a better way.

    Regards,
    Team Snapdeal

    Pankaj

    Wybor LED from Snapdeal by Pankaj:

    (5 of 5)

    Hi,
    I am sharing my experience here because Snapdeal doesn't allow us to share on their website.
    I too purchased wybor led 19inch from Snapdeal in March this year. Since then,its PCB board was replaced in May after a long period of one month. I complained on 24th April 2016 to wybor customer service.
    Again Since last week, it has got problem (no video).
    I made a big mistake that I purchased. I was a regular customer of Snapdeal but now I don't buy anything from them. Snapdeal only cares about their business interest. Now wybor customer service has given me contact details of greater noida. I have to go there with LED for replacement. You can understand it's not possible for outstation people.
    Regards
    Pankaj

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.