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LED TV under warranty panel issue

Complain ID : CCN045105   49   Complaint's Reply

Television TV Complaint Complaint Date: May 10, 2020
  • State :  Maharashtra
  • City :  Palghar
  • Address: G-3, Lily Apartment, Near BKS School, Manickpur Vasai West
I have purchased Sansui LED TV 50 inch on 09/06/2016 with 5 years warranty and now in TV screen some lines are coming and self loged the complaint to the Sasui authorized service center i.e Skylark Enterprises on 16/04/2019, Technician had visit my home on 17/04/2019 and rectified that the screen panel issues and said need to replace the same. i personally continuously follow up with service center and they (Ramita & Ram) said that the company has stopped the production and part is unavailable. So i said that give me full refund i.e. INR 36,000/- because my TV is in under warranty. But no one is taking initiative and answering my calls. Its been a year now we have sent multiple email to Sansui customer care and tried calling but same answer that Sansui has stopped production in India.

I have also lodged complaint in consumer forum.docket number: 1634996

Appreciate if you can help us to get refund or replacement of this product
Complaint Against / To: Sansui

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