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Delay in service responding

Complain ID : CCN045496   40  

Television TV Complaint Complaint Date: June 1, 2020
  • State :  Telangana
  • City :  Hyderabad
  • Address: 2-4-64/131/p/1. Vombay Housing Society, Upparpally, Rajendra Nagar, Hyderabad.
We've been using our ONIDA 58 inches (Order OD116223615157531000) Android Smart TV purchased it from Flipkart for almost 9 months, all of a sudden while we're watching TV, the tv sudden falls from the wall mount. The panel got cracked and power still on. The TV is mounted by ONIDA technician which I believe he didn't fix it properly on the wall, we didn't touch it, didn't do anything to it and it's been hanging there for 9 months. It is a fault of Installation engineer without gauging the strength of the wall and has not used the company provided wall mount fixtures, he just fixed it and went. Now I want my TV fixed and the expenses should be borne by the company as it is a clear case of dire negligence by the ONIDA company. Please take stringent action asap.
Despite repeatedly calling you customer services no one responds to our complaint and due to which I am forced to escalate it to consumer affairs Govt. of India for quick action and resolution.
customer.care@onida.com
response@onida.com
• Model no: 58UIC
Complaint Against / To: Onida

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