Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Complaint Regarding replacement of Sony LED BRAVIA TV Model No. KLV-48W562D

Complain ID : CCN022859   58  

Television TV Complaint Complaint Date: September 26, 2016
Modified date: October 3, 2016
  • State :  Haryana
  • City :  Faridabad
  • Address: H.No. 1143 Sector-16 Faridabad Haryana Pin Code - 121002
Sir,

We have purchased a Sony BRAVIA TV Model No. KLV-48W562D, Serial No. 4001216, purchased on 26th March 2016 from Croma Store. The TV got damage as on 16.09.2016. We also lodged our complaint to customer care vide our complaint no.34627604. The company Engineer also visited in our home and given us report that "LVDS Connector quality is not good , looks like damage. He also advised us that it will be better to get the
LED replace from company as this LED has no life. When the LED was working we also notice that the
quality of the sound of LED was also not good.

Now, the company's concern Executives are not accepting our request for replacement of our LED.

Sir, it will be a harassment if our LED will not be replaced by the Company. We also sent our mail to the MD Mr. Kenichiro Hibi of the Company as on 24.09.2016 BUT STILL THE COMPANY IS NOT READY TO REPLACE OUR LED TV.

KINDLY JUSTICE WITH US AND PLEASE DIRECT TO THE COMPANY'S EXECUTIVE FOR REPLACEMENT OF OUR LED.


YOURS FAITHFULLY

MRS.PURNIMA SAGAR
MOBILE - 8980232057

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.