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39 inch LED TV not working properly

Complain ID : CCN024887   33  

Television TV Complaint Complaint Date: December 13, 2016
Complainant Name: Ashwani Kumar
Mobile No.: 09541425489/9896387507
Email: ajaykartik15@gmail.com
I bought 39 inch LED TV, Model No. 39P2305ZE from (the then authorized dealer of Toshiba) M/s Ashoka Corporation on May 04, 2014, Ambala Cantt with a comprehensive 3 year warranty.
Following are the bill details:
i) Date: May 04, 2014
ii) Bill No.: 6667
iii) Amount: Rs.33900/-
iv) Name on the bill: Ashwani Kumar (Complainant name)
In Aug 2016, black lines started appearing on the screen. When the problem prevailed, I made a complaint to Toshiba Call Center having Complaint No. TIPLSR9H0034150 on Sept 21, 2016. The service engineer, visited my home and took the TV with himself and charged Rs.550/- with some field cash receipt having Bill No. 2773. After few days, he returned the TV and assured us that the formalities have been done and I will receive the communication from the Company after Diwali i.e. Oct 30, 2016. In the process, I misplaced the original bill, but I got a xerox copy from the dealer.
But I got no intimation from the company. But when I again called the call center, I was told that my complaint has been rejected as the the bill details were not clear. I again lodged the complaint on Dec 01, 2016, Complaint No. TIPLSRZH0000942. After few days, I got a call from Toshiba again stating that the dealer details are not clear. I once again lodged the complaint having Complaint No.TIPLSRZH0010439 and gave Dealer's Mobile No. i.e. 9315100011 and landline no. i.e. 0171-400337 to the customer care executive and asked him to cross verify the details if there's any discrepancy. Since then, I have received no communication from them and I have been harassed for no reason. Photo of the bills are attached with the complaint.
Complaint Against / To: Toshiba India

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