Wrong Billing writting this letter against the wrong bill charged in monthly bill
Complain ID : CCN025253 35
Telecom Services
Complaint Date: December 29, 2016
Modified date: January 14, 2017
Dear Concern,
I am writting this letter against the wrong bill charged in monthly bill.I am using vodafone for last 3 to 4 month,which I had purchased from vodafone executive who visited my office at Dwarka sec 10,after the activation of my sim I have called Vodafone CCE twice or thrice to explain the benefits of my rental Plan i.e,Rs.399, to have a better understanding of the product,they explained me that my paln includes free local & STD call of 600 mins,300 SMS & 1GB 4G data & after that 2G unlimited.However,since last two months vodafone is charging extra for the services I never requested for,last time they have charged Rs.90 for some qwali pack,however after my discussion with Vodafone customer care they deactivated the same & shared revised bill with a waiver of Rs.90 .However, this month they have charged Rs.188 (Friend & Family 98 Pack(24.11.16 to 23.12.16)& 24.12.16 to 23.01.17 )extra for Qwali pack & some family & friend pack without any intimation,when today(29.12.16)I called Vodafone CCE at 8:50pm to know the reason for same they said Vodafone has given Family & Friend service free for last three month & vodafone have right to take charge after three month without giving any information to customer,however when I asked to transfer my call to their TL,their TL gave the waiver of Rs.90 for Qwali Pack,I called Vodafone 5 times & without explaining the thing properly they disconnected by calls.They simply said that they can't give any waiver,when I asked them to provide me a mail/sms where I have requested or where vodafone has given me a confirmation that I have activated the service of Family & Friend their executive very rudely said we don't have any mail or SMS ,you go & lodge a complain against us.Vodafone who raise slogan of Happy to Help you but as per my experience it has become happy to harsh you. My request is f their is any services are activated then why vodafone has not given any intimation of the same & why they have give me a wrong product knowledge in spite of my so many calls.I need a waiver of entire rs.188 from Vodafone.
Request you for quick resolution as I am really very disappointed with their services the only reason I am using Vodafone because in my room only vodafone network is there.
My Vodafone Bill No,
114238642
I am writting this letter against the wrong bill charged in monthly bill.I am using vodafone for last 3 to 4 month,which I had purchased from vodafone executive who visited my office at Dwarka sec 10,after the activation of my sim I have called Vodafone CCE twice or thrice to explain the benefits of my rental Plan i.e,Rs.399, to have a better understanding of the product,they explained me that my paln includes free local & STD call of 600 mins,300 SMS & 1GB 4G data & after that 2G unlimited.However,since last two months vodafone is charging extra for the services I never requested for,last time they have charged Rs.90 for some qwali pack,however after my discussion with Vodafone customer care they deactivated the same & shared revised bill with a waiver of Rs.90 .However, this month they have charged Rs.188 (Friend & Family 98 Pack(24.11.16 to 23.12.16)& 24.12.16 to 23.01.17 )extra for Qwali pack & some family & friend pack without any intimation,when today(29.12.16)I called Vodafone CCE at 8:50pm to know the reason for same they said Vodafone has given Family & Friend service free for last three month & vodafone have right to take charge after three month without giving any information to customer,however when I asked to transfer my call to their TL,their TL gave the waiver of Rs.90 for Qwali Pack,I called Vodafone 5 times & without explaining the thing properly they disconnected by calls.They simply said that they can't give any waiver,when I asked them to provide me a mail/sms where I have requested or where vodafone has given me a confirmation that I have activated the service of Family & Friend their executive very rudely said we don't have any mail or SMS ,you go & lodge a complain against us.Vodafone who raise slogan of Happy to Help you but as per my experience it has become happy to harsh you. My request is f their is any services are activated then why vodafone has not given any intimation of the same & why they have give me a wrong product knowledge in spite of my so many calls.I need a waiver of entire rs.188 from Vodafone.
Request you for quick resolution as I am really very disappointed with their services the only reason I am using Vodafone because in my room only vodafone network is there.
My Vodafone Bill No,
114238642
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