Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Additional charge incurred for longer route and missed train.

Complain ID : CCN060633   30  

Taxi Complaint Complaint Date: December 17, 2022
CRN#6931546144
Cab was booked for Howrah, estimated charge was showing Rs 438 and estimated arrival time showed to reach station by 3PM. The cab driver took the longer route. We asked him to take through Jadavpur Thana, which is a shorter and regular route to Howrah. But he insisted to take through flyover only (longer route). He said that charge would be same. We had ample time in our hand as the train was scheduled to leave at 4:45PM. Unfortunately, flyover was closed, so he chose to take much longer route. We reached at 4PM and additional charged Rs 110. The train ticket was for Rs 4035 and cab charged Rs 548 in total. OLA support line is not taking responsibility for this. It's very scary to see that OLA drivers are now not ready to listen to passenger and take the route on their own. It is security issue as well.
Complaint Against / To: OLA

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.