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Complaint Snapdeal Damaged product delivered and deny to take back Snapdeal

Complain ID : CCN023866   41   Complaint's Reply

Tata Docomo Complaint Complaint Date: November 2, 2016
Modified date: November 3, 2016
  • State :  Andhra Pradesh
  • City :  Secunderabad
  • Address: Flat 205, Skyy Residency, Asha Officers Colony, RK Puram, Secunderabad- 500056
Snapdeal has delivered a damaged bicycle which I bought it for gifting it. Later on when I request them to take it back and refund the amount they scheduled pickup. But the courier guys acted very smart, 1st time when the person came he returned back saying the box is too big to carry on a two wheeler and will arrange for a pickup by cargo team. Later on the persons called me for pickup and I tried to help them by enquiring whether they are coming by bike or cargo vehicle (So they don’t go back again giving the same reason), they in turn updated the status as customer not available or product not ready for pickup. When I called Snapdeal customer care initially they have taken the request again to pick it up within 2 working days which never happened (They don’t provide any reference number). As it was more than a week I again called them to hear that it is not possible to take the product back.

Order ID: 15658482140
Placed on 4th Oct 2016
Product: BSA Kidz14 Hybrid bike

I want them to take back the product and refund my money.

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    snapdeal

    by snapdeal:

    (5 of 5)

    Dear Customer,

    We regret the inconvenience caused. This is to inform you that we have taken a note of your concern and will get back to you with an update soon. Please connect with us on writetous@snapdeal.com in case you require further assistance in the interim.

    Regards,
    Team Snapdeal

    Snapdeal

    by Snapdeal:

    (5 of 5)

    Dear Sir,
    We hope your concern is resolved. Please drop us an email at writetous@snapdeal.com in case you need any further assistance.
    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.