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Wrong information provided about product received

Complain ID : CCN053627   33  

Shopping Complaint Complaint Date: July 15, 2021
  • State :  Maharashtra
  • City :  Mumbai
  • Address: 702,dev Niwas,malviya Road,vile Parle (e)
NAME OF THE BUSINESS - DRESS BAZAAR
I recently placed order through dress bazaar.i ordered for a particular dress.asked them about if bottoms will be included they said yes.but when i received my order today the colour was different(that still can be entertained due to environment in which the photo is taken)then there is difference in sleeve.the photo i gave had full sleeve with thick material and what o received had net 3/4th sleeve.the bottoms were also not included.
Its their mistake of not providing proper information while placing the order.they should have told that they didnt have the same piece which they didnt.the bottoms were also not there.and when i asked about it today over a call she said i also just got to know.how is it possible that she doesnt know about the product she sells?
I have received the order today and even had opening video.i told all the above things to her and she says she will not give refund nor take the order back.in this whole scene according to me the problem is of  the owner of the business.
Complaint Against / To: Dress bazaar

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