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Ordered new phone received used one

Complain ID : CCN024606   19   Complaint's Reply

Shopping Complaint Complaint Date: November 26, 2016
Hi team

I placed an order for new phone first of it was not getting delivered, I followed up with bluedart when it was received it was full of scratches, I am calling eBay from past one week they are not helping at all infact harrasing me.
I want to raise legal complaint against them so that people should be aware of this worst site
Complaint Against / To: eBay

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    Dear Customer ,

    We regret the inconvenience caused to you. Please share your concern with your Paisa pay ID or Claim ID at ebayindia.helpdesk@gmail.com to help you.

    Thanks & Regards,
    Team Ebay

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.