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Order rejected but payment debited

Complain ID : CCN029717   21  

Shopping Complaint Complaint Date: December 5, 2017
  • State :  Delhi
  • City :  East Delhi
  • Address: G-1/123, St No 9, 5th Pusta, Sonia Vihar, Delhi - 110094
I ordered two sweatshirts from the site www.yepme.com on 20-Nov-17 the order ID 33972441. I made a payment of 1017 via mobikwik wallet. The money got deducted from the wallet but the yepme site shows that the payment wasn't successful and hence the order got rejected. Now when I contacted the Mobikwik and told them to refund the money they said the merchant has received the money and I need to contact Yepme. Now when I tried to contact them via the phone numbers mentioned on their site it is not connecting to any executive it just keep playing a weird sound. I am very disturb as to how would I get my money back. Please can you advise how can I deal with this issue.
Complaint Against / To: www.yepme.com

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