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Not repaired/replaced under Warranty

Complain ID : CCN017404   38   Complaint's Reply

Shopping Complaint Complaint Date: April 17, 2016
  • State :  Maharashtra
  • City :  Malwan
  • Address: Swami Niwas Adarsh Nagar Revtale Malvan
I ordered Akin Set of 5 Cotton Bath Towel from snapdeal (order no.12544308478) on 28 march 2016 and i recived it on 2 April 2016 when i open the parcel i got the product of wrong size (size mention on snapdeal is 55 x 28 and i actually receive size of 44 x 22) i call snapdeal immediately and explain my problem. on 3 April 2016 snpdeal arrange reverse pickup for me (by fedex courier) but the courier doesn''t pickup my parcel after 3 days. i check the nearest fedex courier office but it far from me about 200km. so i call snapdeal again and request to change the courier service but no action was taken by snapdeal.after that i again call snapdeal about 5 to 6 times and also email. but that time snapdeal doesn''t respond to my complaint.

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    Dear Customer,

    Thanks for bringing your issue to us. Please be assured that we are working on your problem and our representative will get in touch with you regarding this.

    Regards,
    Team Snapdeal

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.