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Faulty article Given and refusing the exchange and return

Complain ID : CCN046849   30  

Shopping Complaint Complaint Date: July 28, 2020
  • State :  Punjab
  • City :  Mohali
  • Address: House No 2008 Phase 7 Mohali
I have bought a baby swing of 8000 MRP which was put by shopkeeper only. And first product I bought I asked to open it and check in front of me , they refused and told me to buy it packed as we won’t return later once opened and we will open after billing. On opening of the product is faulty shop is not responsible. On arguing I checked the product before buying and it was faulty, swing wasn’t moving . Then I got second product, Bill was taken. They put a stamp of no exchange no return on bill. And As I came home the button on that swing is not working.
Kindly advise
I want to return that product.
Second is I have read consumer Bill 2015 ( free right to return) as per this a customer has right to return the product within 15 days if it is in suitable condition with bill. Also there is no policy like no exchange no return which shopkeepers generally say.
Complaint Against / To: Rama Stores Mohali

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