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Consumer complain against fabfurnish.com website for Fake Product Delivered

Complain ID : CCN020559   44   Complaint's Reply

Shopping Complaint Complaint Date: June 21, 2016
Modified date: June 22, 2016
Product Mismatch
Order No. 306346996 at http://www.fabfurnish.com/
We have ordered Farben Jonesy Sofa Set Rust Three Seater Sofa with Dimensions Height: 36.2 inches (91 cm), Length: 87 inches (218 cm), Width: 33.1 inches (83 cm).

We have received the product as per below
1. Delivered product (Dimensions - Height: 33.4 inches (85 cm), Length: 87 inches (222 cm), Width: 31.4 inches (80 cm))
-The product dimensions clearly do not match with what I was confirmed
-No Cushions were given as shown in the pictures
-Color difference, Size variation and design variation

2. Defect 1 (uneven support legs)
3. Defect 2 (Contrast lines on seat and wall)

We have raised a complaint and followed up with customer support. After 11 days,to our surprise, I received a call from FabFurnish confirming that the product delivered is right with correct dimensions. With this I have decided that they want to cheat the customer by making him help less.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.