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Complaint for dead mobile received from shopclues.com

Complain ID : CCN021740   25  

Shopping Complaint Complaint Date: August 10, 2016
Modified date: August 10, 2016
sir my name is sanjoy i booked a mobile phone from online shopping SHOPCLUES having order no-96459578 on 04/08/2016 and received from courier on 09/08/2016 which is totally dead when i request for return they are telling me that the return rejected by merchant please help me to give me justice as you know i am a poor disable person depending mostly upon online shoping.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.