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Cheating by sales person, Vasanth and Co, North Usman Road, Chennai.

Complain ID : CCN035246   46  

Shopping Complaint Complaint Date: November 6, 2018
Modified date: November 23, 2018
  • State :  Tamil Nadu
  • City :  Chennai
  • Address: No 4, J B ESTATE, Avadi, Chennai 600054
Today, 5th Nov 2018, around 11.15 am I had visited Vasanth and co, North Usman Road, T Nagar, Chennai 17. I enquired the Samsung guy regarding 28 or 29 inch LED TV. He confirned, the non availability of such product with Samsung. Then I asked him about PANASONIC. He directed me to another guy informing him about my enquiry on PANASONIC. The new guy took me to a LED TV set and said this is 28 inch, best selling model with one pen drive provision and 2 HDMI. No more product details. Just in few seconds he pulled me to another place and said it cost Rs 17500, The best offer will be at Rs16800/-. When I enquired about guarantee, delivery, installation etc. He was very fast to answer at the same very keen to swipe my card before even billing was done. Very quickly he swiped my card and then reported for billing. While they were billing, another person approached saying there was offer for DTH connection, on purchase of LG TV. I said I was buying PANASONIC, but the person billing said the bill was for LG only. When I asked the sales guy he claims that he had shown me only LG TV. But not once he uttered the name LG. Also not once I said LG. He then said LG IS VERY GOOD, AND HE SHOWED ME LG TV ONLY. But I wanted to by PANASONIC only, after raising voice at him, he said PANASONIC 28 inches will be provided. Since card has already been swiped, he said the price are the same and I had no choice but to go by his words. Further he gave me his mobile no as 9600003005, which was later found to be switched off all the time. Later I found the same model at adjacent CROMA, for Rs 14450/- only. As my card was already swiped I had to pay more. Kindly refund the excess amount charged. My Invoice no 11101170058990, Harihar, Mob 9940673563. Today\’s price for the particular product in their own website is shown as Rs 15190/-. (Screen shot attached). On enquiring the price over phone, they said it\’s around Rs 15000/- and assured much better price on visiting the shop in person. Hence it is a clear case of cheating.
Complaint Against / To: Vasanth and Co, North Usman Road, Chennai.

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