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NO SERVICE, MISBEHAVE Customer Care of LLOYD

Complain ID : CCN022248   20   Complaint's Reply

Service Complaint Complaint Date: August 31, 2016
Modified date: September 1, 2016
I have a 50inch LLOYD tv, which I had bought on October,2014. Warranty has expired. On 17th August,2016 TV screen has gone all black. The green on/off light comes on, but no picture appears. I complaint on Lloyd customer care and they send thier technician on 22nd August,2016. One of them is Sandeep Dwibedi and another man named Bulu who is a local guy, they took the TV to service centre which is on dhenkanal. Later they came with the TV, which was then working and charged RS.17000 for the repair. I asked for the bill and the man BULU told yes I will give it the next day, as a local guy I trusted him and gave them Rs.17000. But after 5 hours, TV had the same problem. I called both Bulu and Sandeep Dwibedi, they both replied we are not your servants we cannot go to your home daily to fix problem. They both don't know manner. Later I complaint to Customer Care of LLOYD and they said we will look over the matter, BUT TILL NOW NO ONE HAS COME TO FIX THE PROBLEM. I feel cheated. SO I WANT RS.17000 + COMPENSATION.

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.