Fauly Repair - Damaged my AC

Dear Team,
I am Vihar Gandhi (+91-7777070163) living in Ahmedabad. I belong to small lower middle class family having value of every single penny and having only one AC at my home. Unfortunately my grand mother is suffering from cancer and currently on chemotherapy who cannot bare heat and continuously she has to use air conditioner.

Since I have heard/observed positive feedback of Urbancompany from friends and relatives even Urbancompany turned out to be good for me as well for other services experienced except mentioned below.

Tentatively before a month there was cooling issue in AC which is used by my grandmother. Thought of using Urbancompany services which turned out to be worst decision of my life.
On 4th September technician BIPINKUMAR A SHAH was assigned to me who visited after thorough investigation he figured out gas leakage and refilled gas, which was billed around 2500/-Same amount was payed by me with trust on technician without negotiation, luckily I have opted for warranty.

15 days later same issue reoccurred and since it was under repair warranty same technician cam and again after thorough inspection he repeated same process.
Again after 10 days same cooling issue reoccurred and thought of calling another technician this type as I felt previous technician having lack of knowledge.
This new person Mr. Hemang Suthar came and inspected everything and told me to installed new copper pipe set of atleast 3 meter, which I again agreed due the reason of my lack of knowledge as I do not belong to that field and in front of me my grand mother was there who is on chemotherapy who has to be in AC 24 *7.
I agreed to that person, he did his work, installed new copper pipe, again filled new gas and this time I payed 4550/- with mindset of getting solution for the sake of my grandmother.

Now, Again after 8 days same issue reoccurred and according to Hemang Suthar’s guidance I called company person,
Company person said “ due to previous 3 faulty repairing cooling coil of internal unit has got seriously damaged, and surprising your person / mr.hemang Suthar agreed



This faulty repairing issue has leaded to
1.serious damage of my internal unit’s cooling coil
2. waste of hefty of money earned by only earning member of lower middle class family.
3. waste of time as whenever person comes for repairing I have to take leave from office as there is nobody in my family except my grandmother and working wife in home.
4. mental harassment for us and past 1 month was not at all good due to those technician who were in lack of knowledge and they damaged my ac.

Now to this series of issue, faulty repairs, damage to my AC, harassment to our family, I Have decided to get it repaired from company itself.

Due to blind trust on Urban Company I have accepted whatever techinican asked to replace, and payed whatever amount they said. This trust leaded to damage to my AC, and hampered my grand mothers health

All these service and payments are under warranty (although your person were not able to detect problem/damaged my AC) Now, I request you to kindly help me to get my money back for AC and all the product which damaged because of this.

I am so much frustrated due to this so that I have decided that if I do not getting proper cooperation from Urbancompny I would be dragging this matter to court of laws and will fight untill I do not get proper solution.
Would request quick positive revert.