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Delay in Servicing - Cartridge Replacement Eureka Forbes - Aquaguard

Complain ID : CCN025656   40  

Service Complaint Complaint Date: January 21, 2017
Modified date: January 22, 2017
  • State :  Maharashtra
  • City :  Kalyan-Dombivali
  • Address: Room No. 1104, Yogidham Ajmera Heights II CHSL, Gauripada, Kalyan Murbad Road, Kalyan West - 421301
Model - Aquasure Prime UV+UF
- AMC taken - 4th Dec. 16
- EF Service centre Promised to replace cartridges - 11th Dec. 16

- Not attended it on 11th Dec. 16, on my call, they replied that they are not having cartridges.

- Kalyan Service Centre & Technician not attending the calls & not responding therafter.

- Informed to Customer Care 3988 3333 of Eureka Forbes, on 8th Jan. 2017.

- Received SMS on 9th Jan. 17 that it will be attended shortly.

- Tilldate no technician has came to attend it. On call they are saying it will be done today or sending the technician.

- Last one & half month servicing/request is pending.

- It causes non use of purifier from last one and half month and we forced to sue bottled drinking water or use water for drinking after boiling & screening.

- Eureka Forbes is playing with health of the public.

- This has given lot of pain to me and my family and I have wasted my weekly offs in calling them.

Requesting this forum to take appropriate action on the service provider.
Complaint Against / To: Eureka Forbes - Aquaguard

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