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Complaint for microwave form Vijay Sales Poor Customer Support By Samsung Home Appliances

Complain ID : CCN022512   46  

Service Complaint Complaint Date: September 12, 2016
Modified date: September 17, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: Shop No 1,2,3,4,5, Ground Floor Prime Avenue A Wing, 159 S V Road,Mumbai,MAHARASHTRA-400056
I had purchased a microwave form Vijay Sales almost 2 years back and it stopped working on July 2016. I raised a complaint with Vijay sales on 2nd august and they raised the complaint with Samsung on 3rd August.

After that I had called Samsung call center many times and they did not make a home visit till 24th August.

On 24th August someone case and told me Mangetron needs to be replaced and they need advance from me. I didnt want to give advance as they had been very unresponsive, but they said without advance they wont replace it. I got a receipt for 1500 rupees advance on 24th August. After that I havent heard back from the samsung service center in mumbai called hcl services ltd. There is no number mentioned in the receipt and the number +(91)-22-61645600 i got online - no one receives calls on it.
I was told that the part will be replaced in 4 days but it has been 18 days now and no word from them

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