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Complaint againt Apps daily poor service and false commitement

Complain ID : CCN023299   22  

Service Complaint Complaint Date: October 15, 2016
Modified date: October 15, 2016
  • State :  Maharashtra
  • City :  NalaSopara
  • Address: B401 Satyam Tower,vinay Complex, Near Railway Yard, New Nilemore Gaon Nalasopara West 401203
AppsDaily Connect center address: CC1187-Mumbai-Virar, Shop No.8, Ground Floor, Ali Plaza, Vartak Road, Virar (W) Ph:9168620041
Team leader (vishal):7710050636
Area manager(surrendar): 8450-965830

Head office in andheri:
Apps Daily pvt ltd.
C-wing, 6th floor, oberio garden estates, chandavali , farm road Andheri East 400072 m:+912240770500

AppsDaily Claim id : ATN15_190916_197779547
I have purchase samsung a7 (2016) 27000/- from ashapura mobile store station road nallasopara west on 10/09/16 at same time i done with APPSDAILY INSURANCE pack also worth Rs.2499/- At the time of purchase appsdaily insurance pack executive(9673787786) told me that if mobile theft within 1-180days you have to pay 15% of invoice value, 181-365days 25% i.e also mention in Apps Daily Brochers BOOK with 10days replacement guaranteed or repair.
My mobile theft on 18/09/16 from nalasopara station while getting down from train (train moving towards virar PF1) carring my 4yrs daughter ,Bags of Toys and mobile in hand.
I done with all claim process 19/09/16 (police/appsdaily) and now appdaily customer care 02261555222 keeps me on hold for minimum 25min to 35min chargable number Wasted 150rs yet on this number. They said me you have to pay full 25% of invoice value 6750/- i told them about that while purchaising handset executive told me to pay 15% 4050/- of invoice value mension in appddaily booklet Brochers.
Now Customer care are telling our policy had been change from 1/08/16 vice versa 1-180days 25% and 181-365days 15%.

Now i paid 6750/- ,25% full invoice amt of 27000/- and yet not got my mobile fone also .
I request a claim of 2700/-extra paid amt plus 150/-mobile balance deduction also mentally harasment/depress compensation.
I request jago grakh jago to help me with this case and also
While sending email to support@appsdaily.in they always rply me as follow:-
Dear Sir / Madam,

Thank you for writing at AppsDaily Customer Support.

This is with reference to your below mentioned query, we wish to inform you that the claim has been processed and once the handset is dispatched the service team will contact you.

Should you need further assistance feel free to write us.

Thanks & Regards,
AppsDaily Customer Support Team
Customer-Care Number: 022-61555222

Best regard
Indian consumer

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.