Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

not providing service

Complain ID : CCN042837   24  

RO Water Complaint Complaint Date: November 20, 2019
HAVE ORDERED A WATER LILY RO ON 18-10-19. IN THAT THEY HAVE MENTION THAT TWO DAYS DELIVERY AND SAME INSTALLATION FREE . MY NAME IS SEJAL PUROHIT FROM CHENNAI . BUT SIR I HAVEN'T RECEIVED THE PRODUCT WITHIN TWO DAYS THE PRODUCT HAS BEEN DELIVERED ON 9-11-19 AND WHEN I ASK TO JALDIFATAFAT EXECUTIVE THEY SAID ME THAT DELIVERY CHARGES WILL BE APPLIED BECAUSE WE WONT DELIVER IN CHENNAI THEN ALSO I AGREED NO PROBLEM WILL PAY 400 EXTRA AFTER THAT WHEN I RECEIVED THE PRODUCT AND PAID WHOLE . I ASKED FOR INSTALLMENT HE SAID SORRY MAM WE ARE UNABLE TO FIND AN ENGINEER AT YOUR LOCATION FOR INSTALLATION . I TOLD THAT YOU WOULD HAVE INFORMED ME FIRST SO THAT I HAVEN'T PLACED THE PLACE THEN I SUGGEST ME TO CALL AN ENGINEER FROM YOUR SIDE WILL PAY 300 TO YOU AND ALSO IO CALLED AN ENGINEER HE ASK ME TO PAY 400 I SAID OK AND WHEN WE UNBOX THE PRODUCT ONE ITEM WAS MISSING NAMED MEMBRANE FILTER HE TOLD ME SEND YOU ON TUESDAY AND TODAY IS TODAY THEY HAVEN'T . THEY ARE ASKING THREE MORE DAYS THAT WE WILL SEND BUT I WANT TO RETURN THIS PRODUCT BECAUSE I ALREADY FACED MANY PROBLEMS NOW I DON'T WANT TO.
Complaint Against / To: jaldifatafat

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.