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No serivce or zero service - Aquafresh Nexus purifier from AQUAFRESH RO SYSTEM

Complain ID : CCN030611   58  

RO Water Complaint Complaint Date: February 12, 2018
Modified date: March 5, 2018
  • State :  Delhi
  • City :  South Delhi
  • Address: K-1, 2nd Floor Sriniwas Puri New Delhi
I have bought Aquafresh Nexus purifier from AQUAFRESH RO SYSTEM on 26/07/17 with Bill No -13785,
As per the tem and condition they will provide 1 year service with 3 candles .

Here problem starts with in 20 days of buying this , Water TDS level they have not setup properly due to this my children got typhoid fever and they were admitted into hospital for 1 week. On that moment I thought it could be a human error and I left that issue and move on

After that as per promise they have to install a new Candle after 4 month but they have not installed on time and I they showoff they poor service and left me on god grace because if some part has to change on time it should get change despite follow-up of 4-5 days they send someone to install it.

Now on 10-Feb-2018 I raised a complaint to them my water filter is not working properly it's not filtering water within time limit and even machine sound is totally heavy and it's feel like it's not able to suck water from tap to filter it. from past three days I am continuously following up these guys but they are not sending any technician to repair this I am daily calling 4-5 time but they have only one answer will send it tomorrow , I called him today 30 times now they are not picking my call,

I am fully frustrated with their service and now am looking for full refund of my amount along with I want to sue then in consumer court for harassing me .

Company Contact details
are :-
AQUAFRESH RO
011-45768993,9999928993

Could you please help me by registering my complaint

My contact # 8800854327



Complaint Against / To: AQUAFRESH RO

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