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No after sales service complain for Aquaguard magna hd ro+uv in kanpur

Complain ID : CCN018543   16  

RO Water Complaint Complaint Date: May 18, 2016
Modified date: May 18, 2016
I am Manisha Das and on 1 june 2015 I bought a Aquaguard magna hd ro+uv in kanpur in Uttar Pradesh. While purchasing the product i was given high assurances of servicing and maintainence by the representatives of eureka forbes. But since 11 months now not even a single servicing is done. Recently i have shifted to fatehgarh in uttar pradesh and had a problem with my ro. I tried to call up their customer care and even left written complaints about the product but in vain. No body turned up or even tried to solve my problem. ultimately i had to hire a local mechanic to rectify my issue who charged me rupees 6500 quoting it to be some internal fault in the machine. I am being unnecessarily harrased by eureka forbes and their fake claims of after sales service.

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.