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INCOMPLETE AMC, I purchased Kent RO servicing AMC from Satguru Enterprise, Telebanda Raipur Chhattis

Complain ID : CCN042006   56   Complaint's Reply

RO Water Complaint Complaint Date: October 2, 2019
Modified date: October 9, 2019
  • State :  Chhattisgarh
  • City :  Raipur
  • Address: Shyam Nagar Opp Street No. 7, Raipur, Chhattisgarh
Sir, I purchased Kent RO servicing AMC from Satguru Enterprise, Telebanda Raipur Chhattisgarh through there service representative Vicky Sharma. Out of lot of AMC plans I opted for RS. 4800/- with a deal of complimentary replacement of membrane and filters along with any faulty products during the period. After two servicing my pump was not working it was changed and they charged 3500/- for the same stating that only filters and membrane will be replaced complementary. but after that in spite of repeated complaint Staff is highly unprofessional, first few days they answered the call and lied regarding the visit and then stopped answering the call they are not responding to my service request. I want complaint of cheating, misleading marketing and mental agony against them.
Complaint Against / To: SATGURU ENTERPRISES

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    Kent RO Systems Ltd.

    by Kent RO Systems Ltd.:

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    Dear Sir,

    We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at onlinecare@kent.co.in. You may also call us at +91-9278912345.

    Regards,
    Team Kent

    Kent RO Systems Ltd.

    by Kent RO Systems Ltd.:

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    Dear Sir,

    As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

    Regards,
    Team Kent

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