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Dr. Aquaguard Magna Water purifier, No one visited for installing the Aquaguard for almost 2 months

Complain ID : CCN027305   47  

RO Water Complaint Complaint Date: May 15, 2017
Modified date: May 15, 2017
Hi,

I have purchased the Dr. Aquaguard Magna in April 2016 and the product delivered after 2 weeks. No one visited for installing the Aquaguard for almost 2 months and after complaining many times installed in June and in July we shifted the house. From then again no one visited to install the Aquaguard till November.Finally, We installed the Aquaguard with the local plumber. For every 3 months servicing to be done but no one visited to do servicing but the customer care will be calling did the servicing done to your Aquaguard.But now one did the Servicing.I got my 1st servicing in January again in April. In April, 1 year service will be completed but the product I used is only 6 months but they sending a service man to replace the filters again and again even if I don't want to replace and also the service person did something to the machine from then it is making more noise the filters cost around Rs 4500 and also I haven't received the Bill receipt from 1 year and also while purchasing the sales guy said service will be free life long.
Complaint Against / To: Eureka Forbes

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