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Complaint Aquaguard water purifier Defective Aquaguard water purifier Piece

Complain ID : CCN023463   241   Complaint's Reply

RO Water Complaint Complaint Date: October 20, 2016
Modified date: October 25, 2016
I brought Aquaguard water purifier on 10th Novemebr 2015 but it hardly worked properly for a month. Since then I am complaining reguarly for the defect. And the defect is it stops giving water but the company person is not listining to the complain properly. Their serviceman comes and do the service which hardly work for 10 days and then again problem occurs. Every 10-15 days it stops working and service engineer dont turnup for 2 or 3 days .When i called customer care for refund or replacement with new one ,they said that they cannot do that.

I'm totally exhausted by calling there customer care every time .I have complained in the shop also from where it have brought that product but they are saying it is not our responsibility.

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    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.