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Non Refund of amount paid and difference

Complain ID : CCN020881   33   Complaint's Reply

Register Complaint Complaint Date: July 4, 2016
  • State :  Maharashtra
  • City :  Nagpur
  • Address: Tambhaku Oli, Bhandara Road, Itwari, Nagpur
We have booked a Travel Package for 4 Dham with Dook Corporate Services Pvt Ltd, Noida. The said Company has accepted full amount of Package, which stay and Helicopter from us. They have also issued confirmation vouchers and mail to us. They have taken amount from us for Luxury package and confirmed us by mail. After giving Confirmation Vouchers, in one hotel they had not made our bookings as per confirmation and shift us to another cheap hotel. They had also not made payment of that hotel and asked us to pay the amount of Rs.15000/-. We have made the payment of Rs.15000/- as the Hotel peoples are not allowed us to check out without payment. In other hotel after confirmation of AC Room, They had booked Deluxe Room and after confirming from Hotel they confirmed that the travel agent booked only Deluxe Room. One major jolt the travel agent made is they had not booked and paid for helicopter after receiving the amount of Rs.63000/- from us. They committed us to refund the amount in 2-3 days, but all the time they cheated us. Please recover our amount paid and difference of hotel aggregating to Rs.1,10,000/-.

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    Current address - A 55/12 Dook Corporate services, near DT Cinema, And Sikander Pur Metro Station, Gurgaon. Mr. Dhiren Nos. 08130395295

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.