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Complaint against makemytrip.com for bad cancellation policy of hotel divyansh,naddi dharamshala

Complain ID : CCN023256   58   Complaint's Reply

Register Complaint Complaint Date: October 13, 2016
Modified date: October 15, 2016
I had booked 4 rooms for two nights at hotel divyansh on 2 oct. I accidentally put the dates 10 oct-12oct.
I requested the hotelier and makemytrip ample number of time to either modify the dates to 09oct-11oct or refund the money for 11oct-12oct.
they refused to resolve the issue

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    MakeMyTrip

    Complaint Against Makemytrip.Com For Bad Cancellation Policy Of Hotel Divyansh,Naddi Dharamshala New Delhi by MakeMyTrip:

    (5 of 5)

    Dear Anonymous,

    Greetings from MakeMyTrip!!

    We were looking into your concern but have found that a few important details are missing.

    Please provide us with the following details:
    - Booking ID or
    - Email address used at the time of booking

    We await your response to get the matter checked at our end.
    Assuring you best of our services.

    Team-MakeMyTrip Care

    Snegdha singh

    BOOKING ID by Snegdha singh:

    (5 of 5)

    1. NH7102233551415
    2. NH7114336204388
    3. NH7114336204652
    4. NH7101433551177

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.