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Complaint against Hippily.com No money refunded for defective product by site hippily.com

Complain ID : CCN023902   30   Complaint's Reply

Register Complaint Complaint Date: November 3, 2016
Modified date: November 3, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: The Dressing Room 1201, Krishvi Heights, 12th Floor, V P Road, Opp. Parekhwadi, Mumbai-400004
Myself Sakshi Bhat from Pune, this complaint is againt an online shopping ecommerce site hippily.com. I had ordered shoes from the site. The deilvery took around a month. The shoes were nt my size as well were defective. After daily email, they would respond once in a week.and agreed to refund the amount after the product is received by them. I have couriered the product back via DTDC courier services.
Below is the tracking no P38359847.But neither they refunded any money nor did they responded back. Strict action should be taken against them. They caused me monetory loss as well as mental torture.Order id for reference is #1652276863

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    Support @ Hippily

    Your payment is refunded by Support @ Hippily:

    (5 of 5)

    Hi Sakshi,

    This is to confirm that your refund is processed and settled as of now.

    With regards,
    Hippily Support

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.