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Complaint against Samsung Refrigerator Model No.RT47H567ESL/TL bearing

Complain ID : CCN023098   52  

Refrigerator Complaint Complaint Date: October 7, 2016
Modified date: October 9, 2016
  • State :  Maharashtra
  • City :  Mumbai
  • Address: 314, Shraddha Apts - D, Jairaj Nagar Borivali (w), Mumbai - 400091
details I would like to bring to your kind notice that I had purchased the Samsung Refrigerator from M/s. Vijay Sales, Borivali (W), Mumbai on 2nd June 2015. The lock attached to the handle got broke while opening the Refrigerator in a normal way. I informed this to your Call centre team in April 2016 when my Refrigerator was under Warranty period. Your Authorized Service engineer came to my residence & inspected the door handle & came to the conclusion that since the other side of the lock is in the door panel, the entire door needs to be replaced. He also damaged the Door Handle (Picture Attached) in order to take out the Handle from the Refrigerator. Please find below the details of the complaints lodged for which no action has been initiated till date:
SR. NO DATE COMPLAINT NO CUSTOMER CARE REPRESENTATIVE
1 13th April 2016 4212365232
2 16th June 2016 8475087416
3 16th June 2016 4216034213 Mr. Rameshwar
4 16th June 2016 1130697277 Ms. Rhea
5 17th June 2016 4216034213 Ms. Vrushali
6 29th June 2016 8475087416 Ms. Nikita
7 5th July 2016 4217116850 Mr. Aditya

No one from your Service centre team addressed my issue. I therefore lodged a complaint online on your website on 18th June 2016 & got a call from Mr. Muneesh kumar on 20th June 2016 at 12.35pm who took me into a conference call with your Authorized Service Centre Representative Mr. Sanjay (+91 8425867270) & it was told by him that it is a product fault & the customer is not at fault. After the conference call with Mr. Sanjay, Mr. Muneesh assured me that I don’t have to pay a single paisa and the entire door will be replaced free of cost. He also assured that he will try his best to get this issue resolved ASAP. I have a copy of the recording of the Conference call which can be represented as and when required.


After some days on 6th July 2016 at 4.22pm I got a call from your Representative Mr. Lovekesh Rajput along with a couple of calls who again called on 15th July 2016 at 10.14am that I will have to bear 50% of the cost of the Refrigerator door. I received his mail confirming that Samsung will give discount of 50% on 22nd August 2016 that too after my repeated calls to him since 15th July 2016.

I simply fail to understand this change of words after assurance given from your Authorized Representative, that too after the conference call with your Authorized Service Engineer.

I would also like to bring to your notice that I have lodged a complaint to the National Consumer Helpline & the Complaint Number is 8695.

I hereby request you to please understand the nature of my issue and replace the Refrigerator Door with Handle Free of Cost as assured to me as mentioned above.

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