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Money debited from account but reacharge not done

Complain ID : CCN050007   38  

Recharge Complaint Complaint Date: December 12, 2020
I made a recharge of 500 on mobikwik
They are showing its successful
But it's not reflecting in Tata sky account
My transaction id is 1316182933
Complaint Against / To: Mobikwik

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