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recharge amount deducted but recharge not successful and money not refunded

Complain ID : CCN045221   26  

Recharge Complaint Complaint Date: May 18, 2020
TATA SKY CUSTOMER ID 1330136514
I tried to recharge TataSky of 322rs via google pay on 08/03/2020. Amount got debited from my bank account but tatasky account did not recharged. When I contacted to tatasky customer care then they asked me to wait for 48 hours to refund money. after 48 hours again I contacted to Customer care then they asked to wait for another 72 hours. I got a call from them by saying that they can not do anything from their end and I should contact bank on this.

SBI Bank Account no.:20126386980

Date of transaction: 08/03/2020
Amount of transaction : Rs322
Complaint Against / To: tata sky

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