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Speed post not deliver EX461707221IN this is a tracking number

Complain ID : CCN040985   56  

Postal Complaint Complaint Date: August 28, 2019
Modified date: October 6, 2019
EX461707221IN this is a tracking number of a artical which is showing in tracking system 'the item is missed from kharagpur post office ' i have complained to india post but nothing has happened, how could speed post article missed by post office?
I attach the screenshots of complaint and tracking system.

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