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Unsuccessfull Payment via BillDesk using ICICI Debit Card

Complain ID : CCN021136   44   Complaint's Reply

Payment Complaint Complaint Date: July 16, 2016
  • State :  Chandigarh
  • City :  Chandigarh
  • Address: IndiaIdeas Limited Office,SCO 19,Office No: 22-23,2nd Floor,Sector 17-E, Chandigarh: 01725078837
Hi Team,

On July 15th,2016, I have made a payment of Rs. 92,115 to Hughes Global website using ICICI VISA Debit Card.

But the issue is that the Merchant - Hughes Global didn't received the payment & money has been deducted from ICICI Account.

I called ICICI Bank and they the withdrawal from account by BillDesk. They have given below reference Ids which ICICI got from Bill Desk

Bill Desk Reference ID - 090637
Reference Number - S155057

Please look into this issue urgently & revert the transaction as Rs.92,115 is a very big amount for me & I need to make a urgent payment to Hughes.

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    Ashwani Bhat

    by Ashwani Bhat:

    (5 of 5)

    You should contact billdesk about this, more over tell the icici bank to reverse the change as the payeee has not received the payment, posting it here will not fix it, this is just a complainst dashboard and if none of the company notices you issue here, you will stay charged, ideally ion case of failed payments, contact the payment gateway or the bank, it may take around 5-7 days to get reverted back automatically. Its not banks fault, its fault at payment gateway or the company you paid to.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.