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Payumoney — refund of my money regarding upi transaction 167624004

Complain ID : CCN029445   62   Complaint's Reply

Payment Complaint Complaint Date: November 10, 2017
  • State :  Andhra Pradesh
  • City :  Hyderabad
  • Address: Plot No 335, Jal Vayu Vihar(Behind Viswananth Theatre), Kukatpally
I have made a purchase on website https://autodivine.com for an amount of 799 INR.
I have paid the money to the merchant by UPI option in PayUMoney.
I have been asked to give the UPI username and asked to accept the collect request by ICICI bank. I have accepted the request in my ICICI mobile app and the amount got deducted from the bank.

The Details are
Time of Transaction : 2017-10-26 14:22:09.0
UPI Ref. No.: 729917752525
PayUMoney Payment ID: 167624004
Amount: 799 INR
Merchant Order Number: 24123

The amount got deducted in my bank account and the transaction is said to be failed. I have not got the money refunded. I have no clue about what has happened.

I have contacted my bank whihc is ICIC fro which i have made the transaction and it replied me back with the folowing message.
"Dear Customer,

Greetings from ICICI Bank.

IMPS transaction of Rs. 799 initiated on 26-OCT-17 has been credited to the Beneficiary. For more queries, pls contact the beneficiary bank.

Sincerely,
Customer Service Team.
ICICI Bank Limited."

I have contacted axis bank as well and they said they will not be able to help me as i have no account in axis bank
Complaint Against / To: care@payumoney.com

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