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payment debited from my account at craftsvilla.com

Complain ID : CCN013922   31   Complaint's Reply

Payment Complaint Complaint Date: August 19, 2015
i tried online payment for buying a saree for my wife, but twice the money is debited from my account but the craftsvilla.com deliver the message in my mobile as well in my email that payment has not been done.

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    Anu Khare

    Product is of pathetic quality and no response from team by Anu Khare:

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    I ordered a dress long back which took almost a month to reach me. And as I saw it, I was in a shock as the dress what I saw on the website was entirely different from what I received. I put a request for return but they told me to courier it on my own. I spent my money in returning that third class stuff. And trying to contact the team of craftsvilla but sadly no response from their side. It's one of the worst website I have seen in my life .

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.