Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Online Payment Violation PAYTM account holder

Complain ID : CCN018130   36  

Payment Complaint Complaint Date: May 7, 2016
Modified date: May 8, 2016
Sir, I am online PAYTM account holder. On dated 23 April 2016, I had logged in PAYTM website for mobile recharge. At the time I did not have wallet balance in my PAYTM account. I did a mobile recharge of Rs 100 using net-banking facility provided by PAYTM. The paytm order ID is 1689196815 of Rs.100. My bank statement showing the debit of Rs. 100 by PAYTM under the name of INB Avenues India Pvt. Ltd. Transaction ID-105047350665IG0BWDYPY9.

Although, I did not receive mobile recharge, however the fund has got transferred to Paytm Wallet same day. I have also received SMS from PAYTM saying the transaction was not successful and refund has been made to my wallet. The next day when I wanted to use the wallet money to recharge again, shockingly, the wallet balance was shown zero.

I have requested PAYTM customer care to refund the funds in to my bank account directly. But I have not received any response from them. I have searched similar cases online, and have observed that people are complaining against the Online Recharge company. PAYTM is violating the SEBI as well as RBI norms for online e-commerce business. I need my refund from PAYTM.

Sir, I need the matter to be addressed immediately and further suggestion to find the solution. PAYTM is becoming a public nuisance cheating the online internet-user communities with financial loss and distrust.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.