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NON TRANSACTION OF ONLINE PAYMENT

Complain ID : CCN015798   47   Complaint's Reply

Payment Complaint Complaint Date: January 25, 2016
I had booked ticket through HRTC online on dated 03/01/2016 payment made through SBI online vide following details :-
Date (Value Date) Narration Ref/Cheque No. Debit Credit Balance
03-Jan-2016
(03-Jan-2016) TO TRANSFER
INB Himachal Pradesh Road tra 498829320IG0BFZGAF3 TRANSFER TO 3217 2,404.00 5,957.31
But due to network problem I have not booked the above ticket through HRTC which payment made by SBI online.

I had lodged a complaint dated 11/01/2016 on SBI Customer service: 1800 425 3800 and a compliant No. PT9992222365055 and they have assurance to resolve the matter within 10 days receipt of a complaint. As on date there is no information has been received about my complaint from SBI customer service. I had contact against with SBI Customer service on 25/01/2016 and they have informed the above compliant has already been resolved on dated 15/01/2016 as the above transaction has successfully completed. I hade also complaint to HRTC through my mobile No. but they have informed the matter has taken up with the Delhi, Manali and other such type of helpline center. Today I am very frustrated and requested to look into the matter personally for refund the above amount of Rs. 2404/- at the earliest as transaction not successfully completed.

In view of the above it is also intimated that I have made many complaint through my Mob as well as other STD phone and expenses of my mob. Bill may also be refunded as the amount of Rs. 200/-


From Devraj Singh
My email id kkhh_devraj@yahoo.co.in
Mob. 8800229963
Qtr.No.EB-13, CISF Unit NTPC Dadri
Ditt.G.B.Nagar
U.P.201008

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    DEVRAJ SINGH

    non transaction of online ticket by DEVRAJ SINGH:

    (5 of 5)

    I had booked ticket through HRTC online on dated 03/01/2016 payment made through SBI online vide following details :-
    Date (Value Date) Narration Ref/Cheque No. Debit Credit Balance
    03-Jan-2016
    (03-Jan-2016) TO TRANSFER
    INB Himachal Pradesh Road tra 498829320IG0BFZGAF3 TRANSFER TO 3217 2,404.00 5,957.31
    But due to network problem I have not booked the above ticket through HRTC which payment made by SBI online.

    I had lodged a complaint dated 11/01/2016 on SBI Customer service: 1800 425 3800 and a compliant No. PT9992222365055 and they have assurance to resolve the matter within 10 days receipt of a complaint. As on date there is no information has been received about my complaint from SBI customer service. I had contact against with SBI Customer service on 25/01/2016 and they have informed the above compliant has already been resolved on dated 15/01/2016 as the above transaction has successfully completed. I hade also complaint to HRTC through my mobile No. but they have informed the matter has taken up with the Delhi, Manali and other such type of helpline center. Today I am very frustrated and requested to look into the matter personally for refund the above amount of Rs. 2404/- at the earliest as transaction not successfully completed.

    In view of the above it is also intimated that I have made many complaint through my Mob as well as other STD phone and expenses of my mob. Bill may also be refunded as the amount of Rs. 200/-


    From Devraj Singh
    My email id kkhh_devraj@yahoo.co.in
    Mob. 8800229963
    Qtr.No.EB-13, CISF Unit NTPC Dadri
    Ditt.G.B.Nagar
    U.P.201008

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.