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Electricity bill was not paid by freecharge

Complain ID : CCN016397   29  

Payment Complaint Complaint Date: March 11, 2016
  • State :  Pune
  • City :  Pune
  • Address: Aundh Road
Electricity bill was not paid by freecharge.

Customer number:170016563164
Recharged amount and date:Rs.850 & 02-Mar-2016


Customer number:170016563172
Recharged amount and date:Rs.1280.03-03-2016


It is still not showing in http://wss.mahadiscom.in/wss/wss?uiActionName=getViewPayBill

They replied like this:

Dear Vijay,

Thank you for your patience and we apologies for the delay in resolving this issue.

We totally understand that this has been an inconvenience We deeply regret for the same. This transaction (order ID: FCEW160303331252715) has still not been processed by the operator.

The final status update from the operator’s end may take 1-2 days at times. Unfortunately, this is not fully controllable for us. We are, however, constantly working with the operators to reduce this time delay and will automatically reverse the money to your FreeCharge Credits if the transaction fails.

In the meantime, we would request you to please check and verify if the below details regarding your transaction are correct:

Recharged number:170016563172
Recharged amount and date:Rs.1280.03-03-2016

We will update status in next 24hours and we appreciate your patience.

We'd love another chance to show you an improved experience and hope for your continued support.

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