Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

DittoTV online subscription not reflecting.no response from support team

Complain ID : CCN015548   56  

Payment Complaint Complaint Date: December 28, 2015
Modified date: July 29, 2016
I subscribed for dittotv one month pack on 26th dec but i cannot see the subscription yet as of 28th dec.

no one receiving calls or any kind of support on chat.

details as below:

RAVIRAJ SALVI

Dec 27 (1 day ago) to dittotv

Dear Team,


Its more than 24 hrs since i had registered an issue and nothing has been done so far.

Please let me know when will the plan get subscribed?

Regards
Raviraj

On Sat, Dec 26, 2015 at 5:30 PM, dittotv wrote:

Dear Raviraj,


We are extremely sorry for the inconvenience caused to you. We are working on the issue & will surely come back to you with the solution at the earliest.


If any other queries arise, please feel free to contact us at any time at support@dittotv.com!


Thank you for contacting support@dittotv.com

Regards,

Ditto Support

Description: Description: Description: Description: cid:image001.jpg@01D096F4.9DB006D0


From: Raviraj Salvi [mailto:raviraj.salvi@gmail.com]
Sent: 26 December 2015 13:22
To: support@dittotv.com
Subject: Fwd: Your Google Play Order Receipt from 26 Dec, 2015

Dear Team,

user id : 00818020244545

My subscription is still not reflecting .

Please enable it .

Regards
Raviraj

---------- Forwarded message ----------
From: Google Play
Date: Sat, Dec 26, 2015 at 2:32 PM
Subject: Your Google Play Order Receipt from 26 Dec, 2015
To: raviraj.salvi@gmail.com

Google Play
Thank you.

You've made a purchase from Zee Entertainment Enterprises Ltd. on Google Play.

Order number: GPA.1363-0714-8181-49009
Order date: 26 Dec, 2015 2:31:56 PM JST

Item Price

All Access Pack Android-1 Month (dittoTV: LiveTV, Shows, Movies)


￥744

Total: ￥744

(Includes VAT of ￥0)
Payment method:
Google Play balance

Questions? Contact Zee Entertainment Enterprises Ltd..

Google Play
All your entertainment in one place, available anywhere. Learn more›

See your Google Play Order History.
View the Google Play Refund Policy and the Terms of Service.

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.