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Did not get my refund against OYO room cancellation

Complain ID : CCN049925   28  

Payment Complaint Complaint Date: December 9, 2020
Dear Concern,

I booked my OYO room FOR 30 NOV,2020 due to some urgent reason I have to cancelled the booking, but still I did not received my refund. I checked out my refund update its show DONE but there is no transaction happen and bank also confirmed the same. Please help in this.
Complaint Against / To: ID: RQJ5193

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.