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Complaint about Debited 1700 from My Axis bank, Bank branch person told unable to return the amount

Complain ID : CCN023361   24   Complaint's Reply

Payment Complaint Complaint Date: October 17, 2016
Modified date: October 18, 2016
  • State :  Orissa
  • City :  Kendujhar
  • Address: AT/Po-Malarapada, Via-Udayapur
Hello Sir,
I am Jagannath Mohanta. I have a Axis Bank Account. My Account Number is (916010027716792). From my axis bank debited 1700 for One assist. When I was talked with bank they told that me received a call from Oneassist. So that debited 1700. But i did not received any call and not required One assist. Even I do not know what is One Assist.
Bank branch person told that they will unable to return the amount.

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    Team OneAssist

    Details Required by Team OneAssist:

    (5 of 5)

    Dear Jagannath,
    Greetings from OneAssist...!

    We are unable to trace your membership with your email id, request you to kindly revert us with your registered mobile number or OneAssist membership id, for us to assist you better. Should you require any further assistance, please reach us at happytoassist@oneassist.in or 1800-123-3330

    Regards,
    Team OneAssist

    Jeeva

    Without confirmation amount is deduced by Jeeva:

    (5 of 5)

    For one assist services I received the call and without my confirmation they activated the plan and amount is debited in my account..I clearly explained don't activate any of the plan.still they activated. After I reach out them via customer service they reply sorry for your concern the plan is activated and they will not refund the amount..Without my confirmation how you activate the plan and debit my money from my account.

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.