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Cashback amount not received

Complain ID : CCN017910   35  

Payment Complaint Complaint Date: May 2, 2016
  • State :  Haryana
  • City :  Gurgaon
  • Address: 91DIGITAL WEB PRIVATE LIMITED 3rd Floor, 348, Udyog Vihar, Phase - II
I purchased a mobile worth Rs. 6498.99 on 20 December 2015 from Ebay.in using the coupon code provided by 91mobiles.com. As per 91mobiles.com after applying the coupon code a cashback of Rs.1235.00 was supposed to be credited to the purchased bank account i.e. CITIBANK after 2 months. But still after 4 months i have not seen the amount credited to my account.

When i contacted 91mobiles.com they replied me that they have already processed the Cashback on 9th Feb 2016. The Cashback status provided by them is as below.

Store Name : eBay
Order ID : 41366933937
Cashback Claim Date : 2015-12-20
eBay Purchase Date : 2015-12-20
Cashback Status : Your cashback of Rs. 1235 (Eligibility amount : 6499) has been processed on 09/02/2016. Please check and let us know, if you haven't received it in your account.

They also sent me the transaction status received from the CITIBANK as below.

2/10/2016 FUNDS TRANSFER 51XX0XXX46~ Ref No :- 8504768838 1, 235.00

On the above said date no credit of Rs. 1235 has happened to my CITIBANK account.

When i contacted CITIBANK regarding this after so many days they told me to contact the merchant i.e. 91mobiles.com who provided the cashback coupon. Even i did not get any proper reply from CITIBANK regarding this issue. The CITIBANK purchase details below:

21/12/2015 PURCHASE SUBJECT: MCUPOS 20DEC1017 Card no.: 5497XXX0XXXX2807 20DEC EBAY INDIA PAISA PAY MUMBAI Ref: 122065064655 Ref No :- 20DEC1017 6, 498.99


I have all the details of the purchase and the communications which i did to both the merchant 91mobiles.com and CITIBANK. Hence would request you to please help me in getting my Cashback amount.

Contact Details of 91mobiles.com:

Corporate Office
91DIGITAL WEB PRIVATE LIMITED
3rd Floor, 348,
Udyog Vihar, Phase - II,
Gurgaon - 122015

Branch Office
# 3A, Corporation Colony Street,
Kodambakkam,
Chennai - 600024.
India.
Contact Information
advertise@91mobiles.com

For Business Partnerships or
Website Feedback:+91 96000 55627+91 90132 62754+91 44 43578834Contact for Advertising :+91 9910800995Contact for cashback offer queries :offers@91mobiles.com

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