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AMAZON.IN COMPLAINT FOR TICKET WAS CANCELLED AND THE BALANCE WAS DEDUCTED

Complain ID : CCN030095   43   Complaint's Reply

Payment Complaint Complaint Date: January 3, 2018
Modified date: January 3, 2018
  • State :  Karnataka
  • City :  Kundapura
  • Address: Sandeep Kini,s/o Somashekhar Kini,ampar Post
DEAR SIR,
I BOOKED A TICKET ON REDBUS USING AMAZON PAY ON 31ST DECEMBER 2017 (9 O CLOCK),BUT THE TICKET WAS CANCELLED AND THE BALANCE WAS DEDUCTED FROM AMAZON PAY WALLET.
THEN THE COMPANY MESSAGE STATED THAT AMOUNT WILL BE REFUNDED IN 2 WORKING DAYS.
I ALREADY CONTACTED CUSTOMER CARE 3 TO 4 TIMES,BUT OF NO USE MONEY WAS NOT REFUNDED WITHIN 2 WORKING DAYS,BUT ON 3RD DAY THE OFFER OF 25% CASHBACK WAS CREDITED TO WALLET WHICH IS 100 RUPEES.
BECAUSE OF COMPANY'S FAULT MY 3 DAYS WERE WASTED AND IAM IN BPL CATEGORY SO AMOUNT OF 570 IS HEAVY ON ME,I WAS WAITING FOR REFUNDING AMOUNT TO REBOOK THE TICKET BUT THE REFUND WAS NOT TAKEN PLACE AND I HAVE MISSED IMPORTANT FUNCTION AND SEMINAR.
SO I NEED COMPENSATION TEN TIMES THE ORIGINAL AMOUNT, BECAUSE THESE COMPANY'S DONT KNOW THE VALUE OF CUSTOMER'S PRECIOUS TIME.
I ATTACHED ALL THE DETAILS.
PLEASE SOLVE IT QUICKLY AS POSSIBLE
Complaint Against / To: AMAZON.IN

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.