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Payment status is failed but money deducted from bank account during passport scheduling appointment

Complain ID : CCN025547   53   Complaint's Reply

Passport Complaint Complaint Date: January 15, 2017
  • State :  Andhra Pradesh
  • City :  Siddipet
  • Address: H.no:2-11,village:ahmadhipur,mandal:gajwel,pincode:502278,telangana
Hello sir,
I did an online payment for fresh passport(schedule appointment)through my canara bank debit card on 14/01/2017.the payment status was showing its failed but money deducted from my bank account.please help me to get my money back.
ARN:17-1000587195
Given name:gopal reddy chada
Service type:fresh
Type of application:normal
Fee(rs):1500.00
My gmail:Grreddyjune95@gmail.com
Complaint Against / To: Passport services

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    Dear Sir/Mam
    I applied for fresh passport. Payment of fee was made but even after deduction of money from my bank account, the status on website was shown as 'Failure'.

    Application Reference Number: 17-0002999324 , 17-0004490128

    Service Type: Reissue
    Type of Application: Normal
    Fee (Rs.) : 3024(payment done twice of 1512rs)
    Given Name: SHAUKAT ALI KHAN
    Payment Status: Failed
    Transaction Date: 23/02/2017 and 23/03/2017

    PLEASE CONTACT NUMBER=9897232527

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.