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FORD INDIA APATHY TOWARDS CUSTOMER SERVICE COMPLAINT

Complain ID : CCN021190   45  

Packers Movers Complaint Complaint Date: July 19, 2016
Modified date: July 20, 2016
FORD COMPANY AND TALERA FORD ARE TWO FACES OF THE SAME COIN. PLS. READ THE FOLLOWING EMAIL WHICH IS ONLY ONE OF THE EMAILS TO FORD INDIA, THE LATEST ONE:
This is to bring to your attention that my ford figo registration no. UP32 DF 4032 , MAJ1XXMRJ1AU23948 is being serviced everytime for more than last 5 years at Talera Ford, Nigdi, Pune. I had issues with noise coming from some part of my car few years back (at 45000 Km). Thereafter servicing was also done at 50,000 Km, 54,000 Km, 63,000 Km and 70,000 Km. Everytime I have brought up the issue of noise coming from somewhere in the car but unfortunately the incompetent service centre guys have been unable to find out the problem. Even writing to you several times I have reflected the incompetence of this service centre vide complaints 800013397 on 26/11/2011 , complaint made on 26/02/2014 , complaint no. 800090134 on 04/11/2015 , complaint no. 800095836 made on 04/01/2016 . Actually I'm fed up of making so many complaints without absolutely no results (but only assurances everytime) that I've lost all the hope of my vehicle being repaired as I understand that Ford India has got a highly irresponsible attitude towards their customers.

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