Suggestion Complaint Remedies सुझाव / Suggestion शिकायतें / Complaints निराकरण / Remedies

Wrong item delivered but refund withheld

Complain ID : CCN027521   63  

Online Order Complaint Complaint Date: June 6, 2017
  • State :  Assam
  • City :  Guwahati
  • Address: Rodalee Apartments, Hatigarh Charali, Zoo Narengi Road
On 4 May 2017, I ordered a 32 GB iPhone 7 from e-retailer paytm.com. I paid Rs 48,314 upfront through my bank debit card. On 10 May 2017 I received my order by courier. On opening the box, I found there was no phone inside, but parts of a door-lock assembly with screws. I took pictures of the contents and emailed them to paytm. I put in a formal request for them to take back the package and refund my money. Paytm customer care apologised for the incident and assured me a speedy resolution. They had me sign a disclaimer which I emailed them on 12 May. After numerous calls and emails, paytm finally emailed me on 29 May saying a full investigation, including pre-despatch x-rays, found that the correct product was delivered to me, hence they would not refund my money. When I asked if the package had been x-rayed at the Guwahati courier before delivery, they refused to share details.
Also, paytm carried out their so-called investigation without even looking at the box or its contents, both of which are still in my possession.
Complaint Against / To: Paytm.com

Share Now Ask Question Reply Now Contact Submit Complaint

Related complaints

Complaints

    Service issue | Complaint | Query | Feedback | Suggestion | Reply

    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.