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Snapdeal ecommarce company returns and refund not provide me

Complain ID : CCN038312   37  

Online Order Complaint Complaint Date: April 11, 2019
Modified date: May 25, 2019
The Indian Garage Co. 100 Percent Cotton Shirt Order ID: 27555627516 (1 Item) but my received different co lour and different brand have have returns generate but not action sandal team ...and second order
Order ID: 27542991365 (1 Item) PTron Rhythm Bluetooth Smart Watch (Camera Support) SIM Card...product not wroking but not replace my product till date .i have frist request 3 apr and 2 nd 7 apr but no response snap deal team for me .
my
Complaint Against / To: Snapdeal ecommarce company

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    eConsumer Court (Online Upbhokta Forum) take the complaint directly to the escalation team of the company, which has the power to resolve your grievance. We send a well-drafted letter to the company, explaining the details of your complaint along with the inconvenience caused to you. Jago Grahak Jago is specially to help consumers to redress their issues and grievances. We ensure to take quick actions on every complaint filed by the customers. We work hard and tirelessly to resolve the case.